SHIPPING INFO

Shipping is calculated on weight. We send all candles 2nd class signed for to secure safe arrival of your candles. You will be notified when your candle is on its way to you.

E.g. Parcels up to 2kg Royal Mail 2nd class signed for £4.10

Please note we only ship to the UK & IRL

It is the buyer's responsibility to ensure they provide the correct shipping address & instructions upon ordering. Blow Me Candles cannot accept responsibility for orders lost due to incorrect information provided at the time of purchasing.

 

RETURNS & EXCHANGE

If you're unhappy with your candle please contact us to request a refund form. All returns must be sent back in a resalable condition. If your items is faulty or damaged please contact us with 36 hours of receiving the item to request a replacement or refund. For any other returns please send back within 14 days of receiving your items. Unfortunately we are unable to refund postage. Please note we do not offer exchanges except for fault or damaged goods. 

 

CUSTOMER CARE

We want to make sure you are happy with purchase so to make the most of your candles please follow our helpful guide to make the most out of them. 

 As our candles are made from Soy wax, there maybe some frosting once they have burned, this does not affect the quality of the candle, it is a sign that the wax is non-toxic and makes for cleaner burning. 

Candles should burn for at least 1.5 hours, this ensures even distribution of the wax, it will avoid tunnelling and make your candle last longer. 

Keep candles away from extreme temperature changes as this may also affect the candle wax. If burning your owl or skull candles please place on a heat proof plate and keep away from surfaces, if places directly onto a surface the wax, or dye may stain those surfaces. 

Warning: Never leave lit candles unattended. Keep out of reach of children and pets. Do not try to move the candle whilst lit or straight after, allow the candle to cool before handling as glass may be hot.If burning multiple candles keep at least 10 cm apart.  Always use on a heat resistant surface. Do not burn candles for more than 4 hrs. If burning on a shelf or fireplace please keep distance away from walls. Never burn completely to the bottom, leave a few mm of wax. Keep candles away from flammable objects and draughts. Please trim candle wicks to 5mm before lighting.  All containers can be recycled or re used to make more candles! 

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

FAQ

PRIVACY POLICY

Blow Me Candles Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.blowmecandles.co.uk (the “Site”).

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

 

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

 

MINORS

The Site is not intended for individuals under the age of 16.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at bm_candles@hotmail.com